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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Visheshta Malhotra

April 2, 2024

5  out of  5 rating by Visheshta Malhotra
"Gail was absolutely awesome in drawing up quotes with all the different variations super quickly and explained Michigan insurance to me really well!"
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Robert Katello

July 14, 2023

5  out of  5 rating by Robert Katello
"Professional explained various options,Our agent Gale was excellent very helpful."
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Mike Nalepa

December 14, 2022

5  out of  5 rating by Mike Nalepa
"Knowledgeable staff always there to answer questions."
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Matthew Castle

October 28, 2022

5  out of  5 rating by Matthew Castle
"Tom is a great guy. Every one on his staff are so very helpful and go out of their way to provide you with the best costumer service. If you are in the need of insurance, and want excellent service to go with it, go see Tom."
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Jill Otto

September 2, 2022

2  out of  5 rating by Jill Otto
"Me and husband used to have the insurance with State farm and they raised the rates and we got with our bank and they got $100 knocked off of our insurance and it was a better deal so we stopped insurance with State farm and went with teachers credit Union better deal all the way around"
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Casey George

January 17, 2022

5  out of  5 rating by Casey George
"Tom is an extremely helpful and insightful agent. Made me feel at home within 5 minutes of meeting him. Highly recommended!"
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Charlie Gress

December 10, 2021

5  out of  5 rating by Charlie Gress
"Absolute pleasure to work with these folks!"
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Pam On the Beautiful Lake Michigan Shore

July 25, 2021

5  out of  5 rating by Pam On the Beautiful Lake Michigan Shore
"Tom and the entire staff are wonderful."
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Gary Hanzel

April 16, 2021

1  out of  5 rating by Gary Hanzel
"Our 60K insurance claim for water damage was denied by Tom Rossman /State Farm as they stated "someone turned off the gas valve INSIDE your heater". This statement by Tom and his HVAC tech was preposterous as if there was intent to cause this damage there were many other ways to easily shut off the gas, (outside meter). This insurance agent does not prepare you for New Buffalo MI. winters. They will gladly sign you up without warning you of the significant POWER FAILURES that regularly occur or advise you on how to be proactive with sensing devices to give you advance warning. ServPro water damage tech states "we are experiencing dozens of water damaged homes PER YEAR and most insurance claims are DENIED". Why wouldn't insurance companies demand appropriate power/sensing backup devices prior to accepting their business? This issue has been going on for years and Tom Rossman CLEARLY knows this issue is severe. "Someone turned off your gas inside your heater. Was it you?" Tom, I will never forget how unprofessional and unethical you are. I have owned many homes and dealt with many insurance agents in many states. I've never made a claim on ANY of them. Why would I shut off the gas and ruin my beautiful home in Michiana? This is the worst experience anyone can go through regarding insuring your home. I would NEVER recommend Tom Rossman or State Farm Insurance."
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Dan Florian

January 5, 2021

5  out of  5 rating by Dan Florian
"The best word to describe the Tom Rossman State Farm team is AMAZING!!! Amazing people that are amazing listeners with amazing experience and amazing advice providing amazing products. Is that redundant? :) Well that describes the team at Tom Rossman State Farm. I have been using them for decades, and I would recommend them to anyone."
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Bob Wolf & Peter Tortorello

November 14, 2020

4  out of  5 rating by Bob Wolf & Peter Tortorello
"Always responsive to isuues or questions. Strong team supporting Tom."
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anne macgregor

July 19, 2020

5  out of  5 rating by anne macgregor
"I have been with Tom ever since I first started to drive my own car. It's been 40 years. I live in Michigan where the rules are very different from most other states and insurance costs are always higher here. So, just a few days ago my brother in law wanted to see if he could get me a better deal on my rates. We called his agent and after only 15 minutes of discussion , she said, "If you can get insurance like that, I say "Take it and put it in your pocket and run!" "I couldn't even come close to what you have." I rolled my car over into a ditch one winter and needed physical therapy. At the clinic, the lady who handled insurance was astounded at the high quality of the coverage I had. She asked me for my agent's phone number. So, no, I don't go insurance hopping. I know my life-long friend, Tom, has my back. My whole family and my grown children have their insurance with him too. I don't need some lizard to sell me insurance."
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Ted Emery

March 28, 2020

5  out of  5 rating by Ted Emery
"Warm and friendly office for your needs. Tom actually came out when our house was burning to assure us that he and his office was there and not to worry about the future. Lol “Like a great neighbor, State Farm is there” you were Tom, Thank you again."
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Lisa Crowder

February 17, 2020

5  out of  5 rating by Lisa Crowder
"Always ready to make your worst nightmare or disaster worry free! This amazing group will continuously check up on you and your policies, no matter if it's life, home, vehicle, renters, investments! Whatever your need, they work endlessly to get you the best coverage at the most reasonable price! I wouldn't go anywhere else!"
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Doug Essig

December 4, 2019

4  out of  5 rating by Doug Essig
"Office was closed the times I tried to reach. Looks like it's a good business"
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Dawn Lynn Morgan

August 28, 2019

1  out of  5 rating by Dawn Lynn Morgan
"Wow really! Over 225.00 a month for just liability on a 11yr old car!! Rip off"
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Alicia Holub

March 30, 2019

5  out of  5 rating by Alicia Holub
"My family has used state farm for as long as I can remember, I've also gotten to know Tom well personally through my many years in his 4H group and he plays a huge roll in the community. I can't name a single harder working individual."